For Bill Payment Support please determine the nature of your inquiry and direct your question or issue to the appropriate area:

Questions or issues regarding payment processing:

Call us at 641-423-1600 - 8-5 Monday thru Friday, 8:30-12 Saturday, or email us at [email protected]

Examples of payment issues:
• Proof of payment. If a merchant requires verification that a payment has been made.
• Stop payment requests.
• Any transaction that returns a confirmation indicating an unsuccessful status.

Note: To ensure the fastest response time and to avoid delays in processing please provide complete and detailed information when using the email option.
Required information for proof of payment is :
Payee Name
Amount
Date of transaction
Day time phone number

Questions or issues regarding technical use of Bill Payment or your account:

Contact us at 641-423-1600 - 8-5 Monday thru Friday, 8:30-12 Saturday.

Examples of technical issues:
• Questions on how to use the Bill Payment system.
• Questions about Bill Payment terms and conditions such as service fee.
• Questions on how to close your Bill Payment account.